Thursday, March 19, 2009
Forest/Trees: AIG Bonuses and Beyond
And Also: I had some "fun" recently regarding automatic help line options (the choices at times a bit selective), including some rather sarcastic (and unhelpful) sorts. At the end, though not before a lot of the former, I actually got a good result. I am all for persistence, but also support good customer relations. Depending on who the "customer" might be, you know like maybe a patient or whatever, a useful reminder across the board.